Question: Company Z needs to determine if it is continually developing its employees. The company also needs to determine the effectiveness of its operations and processes.

Company Z needs to determine if it is continually developing its employees. The company also needs to determine the effectiveness of its operations and processes. What two elements of the balanced scorecard must be referenced? Internal business performance; financial performance Learning and growth performance; financial performance Learning and growth performance; internal business performance Learning and growth performance; customer service performance

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