Question: Compared to service - delivery systems with low customer contact, systems with high customer contact: can be treated like an assembly line. are essentially free

Compared to service-delivery systems with low customer contact, systems with high customer contact:
can be treated like an assembly line.
are essentially free of customer-related uncertainty.
require employees who are well-trained and empowered to handle customer-related variation.
are much easier to design and control.
Compared to service-delivery systems with low customer contact, systems with high

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