Question: Comparing and contrasting two local service providers, evaluate, analyze, and then compare, and contrast a service-based business McDonald Big Mac under Attack . Analysis, evaluate,
Comparing and contrasting two local service providers, evaluate, analyze, and then compare, and contrast a service-based business McDonald Big Mac under Attack. Analysis, evaluate, and then compare and contrast the following issues.
- What service was done well by each of the service provider?
- Elaborate and point out several specific examples. For each service provider, what aspects of this services had a positive influence on your perceptions of the overall service experience and similarly, what aspects of this service experience had a negative influence on your perceptions of the overall service experience?
- explain your answer in detail Which of the following characteristics (color, lighting, shapes, sound, smell) in each of the service providers physical evidence influenced your customer experience?
- What other aspects of the physical evidence were present?
- How did each providers use their physical evidence as a differentiator?
- To enhance the customer's experience?
- To facilitate service delivery?
- What recommendations would you make to improve the customer service experience?
- Please provide one for each service provider.
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