Question: Comparing and contrasting two local service providers, evaluate, analyze, and then compare, and contrast a service-based business McDonald Big Mac under Attack . Analysis, evaluate,

Comparing and contrasting two local service providers, evaluate, analyze, and then compare, and contrast a service-based business McDonald Big Mac under Attack. Analysis, evaluate, and then compare and contrast the following issues.

  • What service was done well by each of the service provider?
  • Elaborate and point out several specific examples. For each service provider, what aspects of this services had a positive influence on your perceptions of the overall service experience and similarly, what aspects of this service experience had a negative influence on your perceptions of the overall service experience?
  • explain your answer in detail Which of the following characteristics (color, lighting, shapes, sound, smell) in each of the service providers physical evidence influenced your customer experience?
  • What other aspects of the physical evidence were present?
  • How did each providers use their physical evidence as a differentiator?
  • To enhance the customer's experience?
  • To facilitate service delivery?
  • What recommendations would you make to improve the customer service experience?
  • Please provide one for each service provider.

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