Competency $-$Based Performance and Development at Capital One Capital One, one of the world's fastestgrowing consumer credit companies, utilizes a competency$-$based performance management system, known as the Success Profile, is designed to support the organization's strategy and longterm growth objectives. The Success Profile is designed to provide specific measurable performance feedback as well as to allow employees to plan their professional development activities $.$ The Success Profile contains $23$ competencies that are seen as critical to the mission and objectives of Capital One. These competencies are grouped into five access factorsEach competency is measured on a behavioral$-$ based rating scale containing up to four stages. Employees receive detailed performance feedback and work with their managers to develop personal development plans for the future.