Question: Complete a customer analysis for 'Woolworths'. Please include some relevant terms pictured below. This analysis might include: Can you define these? Share of market Customer

Complete a customer analysis for 'Woolworths'. Please include some relevant terms pictured below.

This analysis might include: Can you define these? Share of market Customer expectations Benefits sought Customer lifetime value Share of mind Customer metrics Share of wallet Customer objectives Share of heart Customer profitability Current segments Customer retention Segment changes Customer satisfaction Growth areas Customer value (chain) Customer acquisition Customer portfolio ratio WESSO

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