Complete a Risk Analysis and Response Plan for any Fictitious Project and identify at least 10 risks that are associated with this project, provide responses, and rank the risk in the order of priority. Complete utilizing the Risk Management Criteria (see attachment).

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TTR Project Master Risk with Owners and Alarms Number Originator Course developer Open Date Probability Impact 5 10/1 Risk Description There are five of us set up to do the work for this project with no slack time. What happens if one of us gets sick? 1. Respond? Mitigate - Be ready to hire a contract course developer to work with the other course developers. See if it's possible to find someone with graphic skills, too. Owner: Lead course developer Alarm: Any CSR supervisors 10/1 4 5 2. When the CSRs go through new training, there is always a spike in the time it takes to handle a customer while the new training is learned. Will this spike create customer complaints more than 2%? course development schedule slippage. Transfer Develop an agreement with the outsourced call center for overflow calls Mondays for 6 months. Owner: Lead CSR supervisor. 3. Reproduction facilities 10/1 2 We've been having problems with our paper supplier. We might not have enough paper on hand Risk Management Criteria Project Name: Project Manager: Date: Phone/e-mail: Probability Probability Rating Zero Low (L) Medium (M) High (H) Critical (C) Certainty (Assumption) Occurrence Will not occur Unlikely to occur, but could May occur Likely to occur Most likely will occur Not a risk Meaning There is no chance that this risk will occur 1 -24% chance of occurrence 25 - 49% chance of occurrence 50 - 74% chance of occurrence 74 - 99% chance of occurrence 100% chance of occurrence, not a risk, but an assumption. Impact Level of Impact Zero Low - Little impact Meaning There is no impact if this risk should occur. Therefore, it is not truly a risk. The impact on the project is minor but would be noticed by the customer or sponsor and would create minor customer dissatisfaction. The impact to the project is moderate and would create customer and/or sponsor dissatisfaction with the project. The impact is major and would create significant customer or corporate dissatisfaction. It could jeopardize the project. The impact is catastrophic and would kill the project. Medium - Some impact to the project schedule High - Major impact to the project schedule Critical (Very High) - Impact to project schedule cost Priority Probability Impact Priority Low Low Low Low Medium Medium Medium Medium High High High High Critical Critical Critical Critical Low Medium High Critical Low Medium High Critical Low Medium High Critical Low Medium High Critical Low Low Medium Medium Low Medium Medium High Low Medium High Critical Low Medium High Critical TTR Project Master Risk with Owners and Alarms Number Originator Course developer Open Date Probability Impact 5 10/1 Risk Description There are five of us set up to do the work for this project with no slack time. What happens if one of us gets sick? 1. Respond? Mitigate - Be ready to hire a contract course developer to work with the other course developers. See if it's possible to find someone with graphic skills, too. Owner: Lead course developer Alarm: Any CSR supervisors 10/1 4 5 2. When the CSRs go through new training, there is always a spike in the time it takes to handle a customer while the new training is learned. Will this spike create customer complaints more than 2%? course development schedule slippage. Transfer Develop an agreement with the outsourced call center for overflow calls Mondays for 6 months. Owner: Lead CSR supervisor. 3. Reproduction facilities 10/1 2 We've been having problems with our paper supplier. We might not have enough paper on hand Risk Management Criteria Project Name: Project Manager: Date: Phone/e-mail: Probability Probability Rating Zero Low (L) Medium (M) High (H) Critical (C) Certainty (Assumption) Occurrence Will not occur Unlikely to occur, but could May occur Likely to occur Most likely will occur Not a risk Meaning There is no chance that this risk will occur 1 -24% chance of occurrence 25 - 49% chance of occurrence 50 - 74% chance of occurrence 74 - 99% chance of occurrence 100% chance of occurrence, not a risk, but an assumption. Impact Level of Impact Zero Low - Little impact Meaning There is no impact if this risk should occur. Therefore, it is not truly a risk. The impact on the project is minor but would be noticed by the customer or sponsor and would create minor customer dissatisfaction. The impact to the project is moderate and would create customer and/or sponsor dissatisfaction with the project. The impact is major and would create significant customer or corporate dissatisfaction. It could jeopardize the project. The impact is catastrophic and would kill the project. Medium - Some impact to the project schedule High - Major impact to the project schedule Critical (Very High) - Impact to project schedule cost Priority Probability Impact Priority Low Low Low Low Medium Medium Medium Medium High High High High Critical Critical Critical Critical Low Medium High Critical Low Medium High Critical Low Medium High Critical Low Medium High Critical Low Low Medium Medium Low Medium Medium High Low Medium High Critical Low Medium High Critical