Complete the cost-benefit analysis tool and identify the various tangible and intangible costs and benefits of this project.

\begin{tabular}{|l|l|l|l|} \hline \multicolumn{4}{|l|}{ Internal Labour Costs } \\ \hline Task & Staff & Rate per hour (including overhead rate of 1.5) & Estimated hours per task \\ \hline Receive order & Customer service representative & R18.00 & 1.00 \\ \hline Check order & Customer service representative & R18.00 & 1.00 \\ \hline Verify order & Customer service representative & R18.00 & 1.00 \\ \hline Plan work & Supervisor & R45.00 & 1.00 \\ \hline Assign work & Supervisor & R45.00 & 1.00 \\ \hline Estimation & Supervisor & R45.00 & 2.00 \\ \hline Reserve equipment & Supervisor & R45.00 & 1.00 \\ \hline Acquire permissions & Publisher's liaison & R37.50 & 1.00 \\ \hline Desktop publishing & DTP specialist & R42.00 & 15.00 \\ \hline Content conversion & DTP specialist & R42.00 & 20.00 \\ \hline Produce e-book & DTP specialist & R42.00 & 25.00 \\ \hline Quality checks & Quality technician & R30.00 & 4.00 \\ \hline Track production & Supervisor & R45.00 & 3.00 \\ \hline \end{tabular} \begin{tabular}{|l|l|} \hline \multicolumn{2}{|c|}{ Other Costs } \\ \hline Description & Cost \\ \hline Material costs of permissions & R1,000.00 \\ \hline Equipment costs & R1,000.00 \\ \hline Subcontractor labour & R500.00 \\ \hline Computer support & R500.00 \\ \hline Network infrastructure & R1,000.00 \\ \hline \end{tabular}