Complete the two task below. You are a manager of a department who is implementing the diversity policy to your colleagues and subordinates.You will need to address each of the criteria below to be deemed competent.Task 3 - Diversity Complaint ResolutionYou will need to role play a complaint resolution with two others in your audience. The purpose of this is to demonstrate to the rest of the audience the process for handling a complaint, firstly through an informal process, then through more formal means.One of your audience members will role play a team member from a different ethnic background. You are their supervisor. They have come to you with a complaint as they have been harassed and discriminated against on the grounds of their diversity. Another person in your audience needs to be the person who the complaint has been made against.Demonstrate to the audience the informal process you should follow (as per the diversity policy) to resolve the conflict, collaborating with and showing respect for both the person making the complaint, and the person who the complaint was made against. Manage any conflict situations that arise during the discussion. Explain the process to the audience as you progress through the role play.Another audience member will need to role play the HR manager. Demonstrate to the rest of the audience how to formally resolve the complaint.Video Record the session and submit with your evidence. Task 4 - Interviewing a Diverse CandidateYou are interviewing a candidate with a disability for a role in your organisation. Their resume clearly indicates they have the skills, experience and knowledge for the position. Select one of your audience members to role play the candidate.Go through the interview process with them, demonstrating to the rest of the audience how you are applying the diversity policy in the recruitment process.The criteria:

Task 3 Diversity Complaint Resolution Video 10. Used the role play to effectively demonstrate and promote the application of the diversity policy. 11. Analysed the situation and negotiated a plan of action to resolve the issue. 12. Demonstrated compliance with the diversity policies and procedures. 13. lnteracted effectively with, and showed respect for all people in the role play. 14. Addressed the issue collaboratively with the team members using the informal approach. 15. Managed the conict in the situation. 16. Used questioning and listening to hear both sides of the story. 1?. Demonstrated the formal approach to resolving the issue if the informal approach had not worked. 18. Upheld the organisation's image and reputation. Task 4 Job Interview Video 19. Used the role play to effectively demonstrate and promote the application of the diversity policy. 20. Analysed the situation and negotiated a plan of action to objectively interview the candidate on their merits. 21. Demonstrated compliance with the diversity policies and procedures. 22. lnteracted effectively with, and showed respect for the candidate. 23. Used questioning and listening to objectively determine suitability for the role. 24. Upheld the organisation's image and reputation