Question: Complex Escalation 4: The client has reached out to you to implement an emergency room campaign that utilizes claims data to send members that have

Complex Escalation 4: The client has reached out to you to implement an emergency room campaign that utilizes claims data to send members that have gone to the emergency room within the last quarter. This campaign will give details on appropriate levels of care and inform members when telemedicine or urgent care would be a more appropriate. There is no current collateral available, but the request came in February 2023 for implementation March 2023. How would you proceed internally? What message would you send the client

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