comprehensive case analysis. Your case analysis should cover the following: o The context of the decision-making processes, including, for example: the goals, activities, history or culture of the organization; the complexity and special features of the task or problem; the major stakeholders of the decision. o The main phases or activities of the decision-making process, including, for example: the background leading up to the problem situation; problem recognition; development and evaluation of alternatives; selection of alternatives; outcome of the decision. Where possible, analyze the information seeking and information use behaviors in the decision-making process. o Analyze your case using one or more of the models introduced this week. You may also introduce other theoretical perspectives/cases to enrich your analysis. Show how these models/perspectives provide insight into your case. o Assess the overall quality of the decision-making process. Identify its strengths and limitations. Suggest ways of improving the process

Chiles, James R. 2001. Inviting Disaster: Lessons From the Edge of Technology. New York: HarperBusiness. (Air France Concorde, Apollo 13, Hubble Space Telescope, etc)