Computer support specialists provide help and advice to computerusers and organizations. These specialists either support computernetworks or they provide technical assistance directly to computerusers.
Because of the wide range of skills used in different computersupport jobs, there are many paths into the occupation. Manycomputer support specialist positions only require an associate’sdegree.
A typical day for a computer support specialist may include:

Listening to customers' assessments of computer problems andasking follow-up questions
Helping customers follow steps to solve technology problems
Training customers to use new computer hardware or softwareapplications.

1What other tasks might a computer supportspecialist do?
2What types of organizations employ the largestnumber of computer user support specialist? What is the typicalwork schedule?
3What types of licenses and certifications should asupport specialist have and why are the certifications important tohave?
4Other than knowledge of the technology, what skillsshould a computer user support specialist possess?
5What are the pay and job outlook prospects for acareer as a computer support specialist? Which states have the bestjob outlooks?
6What surprises did you find when you wereresearching Computer Support Specialists careers?