1. Conduct research into negotiation styles and techniques that would best suit the roleplay scenario, then write and submit a short report summarising your research and justifications. Include the following key points in your written report:
   • Negotiation styles/techniques chosen. You must include a minimum of three to four styles/techniques.
   • Explain the purpose/objectives of each style/techniques and what is involved.
   • Describe how these styles/techniques match CBSAs policies and practices in relation to procurement, building and maintaining relationships.
   • Explain why you have selected each style/technique in terms of relevance to the roleplay scenario and business.
   • Justify why you have chosen these styles/techniques.

Roleplay scenario:

Good morning Sally,

Earlier this morning the main office scanner/printer malfunctioned and is no longer working. As it needs to be replaced urgently, please contact AUS Printer Services and negotiate the purchase of a new scanner/printer.

We need a scanner/printer that:

• Can print at least 16 pages per minute (ppm) however, 20 would be ideal
• Is compatible with applications such as Google Print
• Is able to hold at least 150 sheets of paper in its tray
• Is eco-friendly keeping in mind our business goals towards sustainability
• Has a 12-month warranty
• Fits a budget of $300

We must purchase from AUS Printer Services as I know they are reputable and will be able to deliver today. Please deal directly with Mr James Wong as he knows me and weve done business together in the past, most recently with purchase of 10 HP laptops. Im sure Mr Wong will provide us with a good deal. Please be sure to establish a business relationship/rapport with him and treat him with a level of professional respect as our relationship with AUS Printer Services is an important ongoing business relationship.

Please reply as soon as possible with the agreed amount to be paid for this purchase, and a summary of the negotiation that took place.