Conduct research on the a company other than your own to learn about some of the tools used to track, measure, and manage sales and service activities, as well as employee engagement and experience. Try to locate and review the company's financial plans, sales plans, staffing plans, and service goals to understand how they are used. Forbes, the Wall Street Journal, Harvard Business Review, and Inc. Magazine are good sources for this type of information. Consider how planning and measurement tools facilitate communication with employees to improve performance, which tools are most effective, and why.

Based on course content and your research, refer to sales and service planning activities as you answer the following questions:

• How does the company you researched develop periodic sales plans?
• Explain how their service goals are aligned with their periodic sales planning
• Describe how staffing projections are used to support their sales and service goals
• Identify at least one business result that illustrates strength or weakness in sales and service, and explain why
• Make and defend one recommendation for improving sales and/or service in this business

Answer rating: 100% (QA)

Sales Planning TechX Inc likely develops periodic sales plans based on a combination of historical data market trends and strategic objectives They ma... View the full answer