Confidential Role Information for the Vice President of Manufacturing of Universal Computer (Mediator): The dispute is between two production plants and separate profit centres in a highly integrated computer manufacturing company named Universal Computer. One plant (Crawley) produces computer chips, modules, cable harnesses and terminal boards and sends them to a second plant (Phillips) for assembly into larger components. Poor quality at the Crawley plant has led to major problems for the Phillips plant; Phillips is seeking compensation for defective inventory and ways to improve future quality levels. In addition, if the problem is not solved, the President of Univeral Computers will likely intervene, and this will create further problems. An important element in this material is that the two plants are operating under different definitions of 95% quality: Phillips wants 95% on every component shipped and Crawley wants 95% as the plant average. Prepare to mediate a solution between the Crawley plant manager and the Phillips plant manager.

What would be the Mediator opening statement?