Conflict is a predictable element in virtual teams. A number of models of the predictable stages that teams experience have been developed, including Bruce Tuckmans seminal work that identifies these predictable stages as forming, storming, norming, performing, and adjourning. Other models have been developed and refined since, but a common element is that storming or conflict in virtual teams is both predictable and normal.

For this discussion you will recommend a process to address the almost inevitable conflict your team may experience in your Case Study 2 team. Answer these questions:

• What are your recommendations for addressing conflict, and what communications technology do you suggest for addressing and resolving?
• Is all conflict undesirable and unproductive? If not, what are some ways to introduce productive conflict in the team?
• Are there different types of conflicts that are expected to occur? How would these different types of conflict be addressed?