Conflict management techniques include problem solving, changing organizational structures to avoid built-in conflict, ____________________________.

changing team members

creating a common enemy

using majority rules

A and B

All

The informal (Grapevine) communication network in an organization is

1. determined by organization

2. based on clear and factual information

3. characterized by ambiguity therefore a barrier to communication

4. rooted in issues of minimal importance to employees

teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors, these are also thought of as being empowered teams.

1. Independent

2. Self-managed work

3. Cross-functional

4. Problem-solving

Which of the following is a unique advantage of lateral communication?

1. Lateral communication facilitates emotional expression, enhances motivation, and helps the organization control its employees effectively.

2. Lateral communication can influence important organizational outcomes.

3. Lateral communication facilitates coordination at the intradepartmental level.

4. Lateral communication helps in the transmission of ideas and information

_ is defined as a group pressure phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

1. Social loafing

2. Groupthink

3. Cyberloafing

4. In-group favoritism

Culture is a shared set of beliefs and experiences common to people in a specific setting. The setting that creates a culture can be __________

1. Geographic, religious, or professional.

2. Religious, environmental or professional

3. Professional, spiritual or physical