Question: CONFLICT RESOLUTION SCENARIO - # 2 You are outside on the playground with the children. You observe another staff member inappropriately handling a guidance situation.

CONFLICT RESOLUTION SCENARIO - #2 You are outside on the playground with the children. You observe another staff member inappropriately handling a guidance situation. The other staff member is yelling at the child, pulling the childs arm and talking down to the child. This is not the first time you have noticed this staff persons inappropriate handling of behaviours. You must address this issue. Use the Collaborative Conflict Resolution information given to you in class to decide on the most appropriate way to handle that particular conflict. 3. Include in your report the following information: Who are the people involved in the conflict What would be the best approach to address the conflict (eg: what time, place, etc. would be most suitable) How would the resolution process begin? (eg: who should approach whom and what would be an appropriate way to initiate the discussion / topic) Consider two possible responses from the respondent how would you handle each (eg: what would you say and do in each situation?) What type of action plan would be appropriate considering the situation How could you ensure there is follow through with the agreed on action plan What kinds of communication skills would you need to remember in order to make the resolution process as productive and positive as possible 4. Summarize your report by adding how you feel this conflict could be avoided in the future and how understanding this may help you in your work in the future.

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