Conflict Resolution

This assignment will guide you through a difficult topic -- conflict resolution. You will apply what you've learned this week on Leading and Controlling while also consolidating Planning and Organizing from previous weeks in order to fully integrate the functions of management into dealing with an all-to-real problem that managers face regularly.

Step 1: Identify a company. It may be in any industry, private, public, or non-profit. Either speak with the manager or research the company online to learn about the company's culture and to gauge employee engagement.

Step 2: Using your personal experiences, rank the Bad Boss Behaviors (see below) from 1-12 (1 = worst morale killer that makes you consider quitting your job; 12 = still affects morale but better than the rest). The ranked list needs to be the Appendix at the end of your Word document. Step 3: Write report as follows. Note: all five sections below must be main headings (e.g., Introduction, Internal Conflict, Management Theories, etc.).

1. Describe the business and the business problem (e.g. an introduction)
2. Perform an in-depth analysis of the internal conflict in the company you selected (i.e., what's causing morale to decline)
3. Discuss management theories that could be utilized to increase the organization's efficiency and effectiveness, briefly addressing each aspect of management (e.g as sub-headings):
   • Planning
   • Organizing
   • Leading
   • Controlling
4. How does the culture of the organization contribute to employee engagement?
5. Using only the top 3 Bad Boss Behaviors from your list, what recommendations would you make to the owner about resolving conflict between bosses and employees.

As this is your Signature Assignment, also include an Executive Summary as a stand-alone synopsis of your project. Follow APA guidelines for an Abstract. Write LAST so you know where your report ends!

Don't forget an Appendix that contains only your ranking of Bad Boss Behaviors (see Step 2 above).