conformance quality performance quality expected quality minimal quality guaranteed quality . Question 40 A customer judges a product offering by three basic elements: product, service, and performance utility tangibility brand availability Question 41 Which of the following is a characteristic of a service? The service is essentially tangible. The service does not result in the ownership of anything. The service's production is majorly tied to a physical product. Services are typically produced and consumed at different times. A client's presence is not required for rendering a service. Question 42 To which of the following categories of services does a cell phone belong? Major service with accompanying minor services Major service with accompanying minor goods Pure service Pure tangible good Tangible good with accompanying services Question 43 Which of the following is an example of a hybrid service? Teaching Car Restaurant meal