Congratulations ! you have been recently appointed as general manager of ABC Co , a multi billion dollar corporation thats main line of business is consumer electronics . now the bad news , the company has been facing declining revenues for the past few years and your mission is of course to fix it all you will use the management expertise that you have accumulated from studying chapters 1,2,3 and 8 to solve its many problems . before you dive in , here below is a detailed background

Background : The corporation was established in 1968 it was growing rapidly under the leadership of Mr. Kawasaki until he retired . since then , All the general managers that succeeded him failed to keep the company growing and recently , sales started declining there was obviously something wrong with top management . Employees were also complaining about various things, some quit the company . Add to that the uncertain , complex and chaotic times we live in (corona virus , high unemployment , etc..) and you have the best recipe for a disaster . There was no real communication between the various departments and all department heads considered themselves to be the Boss . there was a feeling among lots of employees that there was no clear direction to where the company was heading and a sense of belonging was absent .In addition , some considered that they were not paid fairly ( market rate ) or that their colleagues were paid more . There were also doubts on the hiring policies of the HR department for example , most of the current employees had the same skin color and many job applications were secretly rejected because of the sexual orientation of the candidates.

On the other hand , Global competition has managed to take considerable market share from ABC co and proper company resources were not invested in new technologies to stay on par with competition. Political uncertainty wasnt helping either . The organizational environment was under attack as well from: 1-customers who were dissatisfied with customer care and after sales services 2- suppliers who were not well attended to due to the lack of a specific department in ABC co that was supposed to cater to their needs

Ch 1 : Describe the 3 main reasons why managers are important to an organization and expand on the following : -Managerial skills ,Getting things done and Contribution to employee productivity (5 pts) Give possible reasons ( at least 2) why the general managers succeeding mr. Kawasaki failed in their assignment ?( 5 pts) Explain why your role as the General manager of ABC co will be extremely important to this organization -identify briefly as many problems as you can find in the above case text and propose solutions ( 5 pts)

What is your definition of a manager ? ( 2 pts) What is your definition of an organization ? expand on its 3 main characteristics ( distinctive purpose , composed of people and a defined structure ) - 3 pts How can you improve on ABC cos 3 characteristics ? 2 pts Describe the functions , roles and skills of a manager in general ? what will you do in order to improve ABC CO ? 3 pts Define the 4 functions of management ( planning , organizing, leading and controlling ) Select 2 ( of 4 )and explain why you think they are the most needed improvements for ABC CO. ( 5 pts) In your opinion ,What are the factors redefining the managers job ? -select 2 areas that need improvement in ABC CO and discuss your proposed solutions (5pts)

CH2 Define the Omnipotent view of management ( 5 pts) Define the Symbolic view of management ( 5 pts) What works best, in your opinion for the current state that ABC CO is in ? ( explain and justify ) 5 pts The importance of setting the right organization culture is clearly an urgent need for ABC -Describe what kind of culture should be created what will be its characteristics ? (5 pts) How about the organizational environment ? (customers , suppliers , competitors , economic , legal , socio cultural) - what needs to be done ? ( 5 pts)

Ch3 Define work place diversity . (2 pts) State and explain the 3 reasons why managing it is important .( people management benefits , organizational performance benefits and strategic benefits ) (3pts) Since ABC is a non diverse co for the time being , what would you do to solve this ? (5 pts) List the different types of diversity that should exist in ABC CO once your proposed actions are in place . (5 pts) Assuming the non diverse nature problem of the company has been solved, how would you address the 2 main challenges of managing diversity ( personal bias and Glass ceiling ) and propose solutions ( 5pts) Diversity management initiatives are important -Some are internal to the company ( mentoring ,management commitment , etc..) others are external ( federal laws ).Discuss the pros and cons for each ( 5 pts)

Some of the below questions are not directly related to ABC CO However they give you the opportunity to have your say about Decision Making this will be based on information from Chapter 8 and your personal opinion / experience

Ch8 Describe the 8 steps in the decision making process ( 5 pts) Explain briefly the 4 ways managers make decisions (bounded rationality , satisficing , intuitive decision making and evidence based management ) (5 pts) Select one ( of 4 mentioned above ) that best represents your management style and explain why you chose it -give examples based on personal experience or outside observation. (7 pts) Linear vs non linear thinking style -define the 2 types briefly -describe what type of thinking style you belong to ( hint : you can be a mix of both )and provide at least 3 examples to support this (10 pts ) The 12 common decision making errors and biases : Select 4 and give real life examples for each ( situation that happened to you or a friend , etc) (7 pts)