Question: Consider a 2 4 - hour call center which provides tech support for a software company. There are currently 8 5 operators who can answer

Consider a 24-hour call center which provides tech support for a software company. There are currently 85 operators who can answer calls at any moment in time. It takes, on average, 10 minutes for an operator to solve a customers problem, with a coefficient of variation of 2.

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