Question: Consider a case of a computer IT support desk at UNSW. There are two technicians who work in the support desk, A and B. A
Consider a case of a computer IT support desk at UNSW. There are two technicians who work in the support desk, A and B. A has advanced training and can solve 95% of problems. B is less trained and can only solve 85% of problems. For each incoming problem, the probablity of the problem being assigned to A is 50% and the probability of the problem being assigned to B is also 50%. INote that, if a problam is not solved by A or B, it will not be re-assigned to thy other technician. That is, you do not need to consider what happens to these unsalved problems.) What is the percentage of solved problems that are solved by technician A? Your
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