Question: Consider a process from an organization such as EBAY Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning

Consider a process from an organization such as EBAY

Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end.

From the high-level value chain steps, identify the operational subprocesses.

Identify those metrics that the organization should monitor at both the value chain level and subprocess level.

Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics to know that the process is not working

Explain what steps the organization could take based upon your analysis for value chain improvement.

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