Question: Consider a service center with a single customer service representative. Average 6 calls/hour. The call service center is capable of serving 12 call/hour . 1.

Consider a service center with a single customer service representative. Average 6 calls/hour. The call service center is capable of serving 12 call/hour . 1. For what percentage of time will the call center be idle? 2. for what percentage of time will there be someone on hold waiting for service? Processing time at each step is between minimum and maximum. If minimum and maximum =(1,1)for both steps. A. What is the average processing time at step 1? B. How many units will be processed in 500 minutes? If (minimum and maximum) =(0.5,1.5) for both steps. C. What is the average processing time at step 1? D. How many units will be processed in 500 minutes?

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