Consider the ACME Custom Elevator case study

1. You are to flowchart the custom elevator fabrication process and the love volume elevator fabrication process. These are two processes, but they are linked....

Submit three flowcharts, one for the custom elevator, one for the low volume elevator, and one where the two process are linked.

Use the Process Map table attached as a guide to creating the process maps for the two processes - outlining all the steps described in the case study for both process.

ACME Custom Elevators, Inc. Case Study iSM4431 Business Process Management Sytems ACME Custom Elevacons mamdactures cumtom desiened home elevasor. Located in a growing urban and suburboo ewriconment in the Southeat, was boonded by jokn boe. dohn boe is a mechanical enconer and had worked in the industry for more than 20 pears telare branching aff as an entrepreneur. ACME orignal business mission was to prowide homeowners or homeownen bulding their own houses with custem designed heme elevators. Mil elevators tad to meet qualty and safety standaris per indurfy and governeneng regulatiens. MCME started receiving phone cals and request from tuge buller camquies to buld elevators for cormmunities with similar buldng design. This meant their bunihens modrl aculd add a product line of low volume home elevators based on an arieinal custom alewator design. This was a diffeult business decivion for it would require extensive capital investment in plant lyout material grocecement, ifventory, and assembly line labor and took. john Doe made a decisice to proceed with this new business model - custom home elexators and low volume home elesytors for bulling contractors becarie a couple of buldine contracton irverted is the compury aroviding the needed capcat After 2 vears purvuire the stratery, ACME oarted to hev cumamer camphints about elevasor gerformance and, elevater late delveries. ACME had never quite trachind cvitermer complaints in the past for late deliveries were less than 20k, of projects, and auality nases after instalation were few. Now, John judged that there wam more than 40C lant deliverier and eonby complaints had grown dramaticaly were labor involved in design, ensineering and assembly, now had to be diverted to for cuality problemi. The problem - the eorn of quality - was Sepding on luet deliveries and cuatity ACME started receiving phone calls and request from large builder comparies ao build elevatbrs for communities with similar building design. This meant their buxiness model would add a product line of low volume home elevators based on an original custom elevator design. This was a difficult business decision for it would require extensive capital imvestment in plant layout, muterlal procueement, ieventory, and assembly line labor and tools. John Doe made a decision to proceed with this nene business model - custom home elevators and low volume home elevators for building contractors because a couple of builing contractors invested in the coenpany previding the needed cagical: After 2 years pursuing the strategl, ACME started to huve customes compluints above elewator performance and, elevator late deliveries. ACME had never quike tracked customer complaints lin the past for late deliveries were less than 20 \% of projecti, and qualify isues aher inatalluben wese few. Now, john judged that there was more than 40 os late delivenes and qualty complaints had growe dramatically were labor involved in design, engineering, and absembly, new tad to be diverted to fix quality problems. The problem - the cost of qualify - was feeding on late dellverles and quality problems due to labor being diverted to fix problems. ACME's business involved two distinct processes that were intertwined and link in many areas - from suppliers, to inventory, to procurement, and both in engintering, tool technicians and ansembly, senting. and qualky asurance labor. Fabricating custom elevators is an engineered and design shill-oriented process. The firt strp in the process is a sales consultahcy event wisere ACME sales and designers meet with cultomer to evaluate customer need and budget. A preliminary rough order of magnitude is provided ta cuatemer after the consliancy meeting. Whea an order is recehed for a custom elevator, 1 deciph tram a put toguther to develop the design specifications. Woeking clasely with the client, a final design rpecifcution is approved and priced - with established delivery and project milestones. Al project design and engineering spectications are documented in engineering and assembly druaines. A project manager is typically assigsed, if avalable, or a lead engineer is ansigned as projinct manuger, Al bill of materia (BOM) netded for the project are sent to buyers in the precuremest office for procurement. The time to receive all materiak - a complete kit - for a single custom elevacor is typically eight to fwelve weeks. The materials are inspected before acceptance, and if thene is any qualify probiem, material must be re-order on an expedited basis. As the muteriali are neceived, they are staged in the project specific inventory bay until the entire BOM kit is complete. The project manager then updates the Mep plan for the next stage of the project - final manufacturing and A project manager is typicaly assgned, 1 avallable, of a lead eneineer is astigned at peeject manager. All bill of material (BOM) needed for the project are sent to buyers in the procurement elfice far procurement. The time to recelve all materiak - a complete kit - for a single cuntom eifevator a typically eight to twelve weeks. The materials are inspected belore acoeptance, and if there is any quality problem, material must be re-order on an evpesited bask. As the materials are maniod, ther are staged in the project specific inventory bay until the entire bom wit is complese. The project manager then updates the MAP plan for the next stage of the project - final mandacturing and assembly, Then, the maserial is moved to the machining and assembly areas: Fubricuting a cantom clevasor takes 8 weeks- if all goes well. The time to receive all materials - a complete kit - for a single custom elevator is tysically eight to twelve weeks. The materiais are inspected before acceptance, and if there is any pualify probiem, material must be re-order on an expedited basis: As the materials are received, they ane ataged in the project specific inventory bay until the entie BOM kit is complete. The project manager then updutes the MRP plan for the next stage of the project - final manufacturing and ascently. Thet, the material is moved to the machining and assembly areas. fabricating a cuvtom elevator takes 8 weeks-if all goes well. After Final assembly, unit is sent to testing and quality impection. If during the testing and quality impection, the custom elevator does not pass protocolk, it is sent back to the assembly atage area far repair and fix. Then it is once acain sent to testing and quality ifupection for ficul nelease ard delivery th customer. Testing and inipection typically takes a woek, and delivery and installation as unaaly done within a week. The production process for love volume custon elevator arders is sameahat diflerth than a shine custom elevator order. As order for elevators mwy be received with an arder fer a calaem elevyter design order. In instances where MCMI might have that product documentation in their desigh vault. the bullder may order just the elevators from a previous custom elevator desige. Once the onder is received, a lead engineer and designer review all documentation with builder for approval. If there ane any questions or change requests from builder, the engineteing and desien documentatien is updased Once desigh is appreved, alond with number of elevators in order, the project engineer sents number ef BOM required, that is, number of kets required to meet the volume of elevasors orsered, to the twyers. and procurement office for purchase. The time to receive all materials -a conplete kits - for the order of elevaters is typically twelve weeks ta wisteen whek. All materiah are impected before acorptance: and if there is afy quality probiem, material must be te order on an expedied basas. Aa the maserabs are received, they are staged in the project specific inventory bay uetil the entire b0M kits are complete. The project manacer thet updates the MFP plan for the next stage of the graject - find manufacturing and asiembly. Then, the kitsed material is moved to the machiring and atwembly areas As elevators are buit and moved to testing and inspection cell, a new kit is delvered to manufacturing and assembly area. Fabricating each elevator takes 8 weeis if all goes well. The time to receive all materials - a complete kit - for a single custom elevator is typically eiche to twelve weeks. The materials are inspected betore acceptance, and it there is any quality probitm, materal must be te-order an an expedited bavis. As the materials ate received, they ane stagnd an the project specific invertory bay until the entiee BOM kit is complete. The project manaper then updutes the MRP plan for the next stage of the project - find manufacturing and assentis. Then, the matarul in meved to the mackining and assembly areat. Fabricating a custam elevator tikes 8 week- if all goes well. As each unit is assembled, each unit is sent to testing and qualsy inspection. if daring the testing and quality inspection, the elevator unit does not parss peobocols, it is sent back to the assembly stage area for repair and fax. Then it is ence again sent to sesting and quality inigection for feul release and defivery to customer. Testing and inspection typicaly takes a week, and delivery and incallation as urualy done within a week for each elevator unit