Consider the concept that "Quality is often simply defined as $$meeting the customer requirements."

Imagine you are the quality manager of a leading automotive manufacturing company that produces high$-$end electric vehicles. Recently, the company has been facing challenges with customer satisfaction and has received feedback about issues such as inconsistent paint quality, delayed delivery times, and software glitches in the vehicles.

QUESTION $1\mathrm{.}1(25)$

"Quality is often simply defined as $$meeting the customer requirements." Analyse how this definition applies to the given scenario, and outline a TQM strategy to address the identified quality issues.