Consider the following case and prepare a response based on the task description that follows: We Keep You On Time (WKYOT) is a small chain of about twenty watch-repair shops located in major metropolitan areas in the eastern part of the United States. WKYOT stores repair and restore both mechanical and electronic watches (excluding smart watches). WKYOT serves primarily individuals but it also has some commercial customers, and the company is interested in differentiating between these two types of customers. In most cases, a customer brings an item or a set of items to the shop for either a specific repair or a more comprehensive restoration. During an initial conversation with a customer, a WKYOT expert evaluates the watch to be repaired and provides the customer with an estimate (separately for each item if there are multiple items). The expert also provides an estimated repair schedule. When a job is completed, a repair technician presents the watch for review by a store manager. If everything is OK, the manager sends a text message to the customer, letting them know that they can pick up the watch. The customer comes to the store to get the watch and pays for the work. A WKYOT expert asks the customer to review the results of the repair, and if the customer has comments, WKYOT wants to keep track of them. If the customer is not satisfied and the problem cannot be fixed immediately, WKYOT will have to initiate an emergency repair process. 1. [5 points] Identify and write at least one user story for each of the following personas in the context of this narrative: A. Individual customer B. WKYOT expert C. Repair Technician D. Store manager 2. [5 points] For each of the user stories, develop at least one wireframe that illustrates the key element(s) of the process the user will follow to achieve her/his goal(s) within the context of the user story. Illustrate the key navigation options between the wireframes. 3. [5 points] For each user story, select one wireframe and expand it to a mock-up by including the key controls and sample data. 4. [5 points] Based on what you learned through the process of developing the user stories and UI models, describe what changes you would recommend to the business process