Question: Consider the following five key performance indicators (KPIs): (1) return on equity; (2) earnings per share; (3) process error rates; (4) process delay time; (5)

Consider the following five key performance indicators (KPIs): (1) return on equity; (2) earnings per share; (3) process error rates; (4) process delay time; (5) order-delivery time. Of these five KPIs, how many are non-financial measures?

a. 3

b. 2

c. 1

d. 4

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