Consider the following statements (the first two examples are from class and the third one is new):

Zara was slow to begin selling its products online because many aspects of Zaras corporate strategy and business processes were not compatible with retail e-commerce.

American Hospital Supply Company leveraged its broad-product line when it introduced the online ordering system that gave it a competitive advantage over its rivals.

A critical success factor for Frito-Lay is making sure their delivery people make good choices about which of their many products to put in a given supermarket (since shelf space is limited). So Frito-Lay gives their people special apps on their handhelds that help them make this decision.

Which one of the following concepts do these statements best illustrate?

A. Porters Five Forces B. The Resource-Based View of Competitive Advantage C. IT embedded in products and services D. Using IT in a way that fits the features of the business E. The roles of IT are not necessarily manifold