Consider the information provided in Case A and identify appropriate initial objectives, performance indicators and targets for NPower's first year of service.

Consider what did NPower do well and what might have gone better in its first year?

Identify the major expansion alternatives Joan and her colleagues must consider as they enter year two. What are the opportunities and risks of the options they might pursue for markets, services and geography?

Recommend an option and explain why.

Identify and discuss the risks presented by the option you selected and how would you manage them.