Question: Consider the process model which captures a business process for handling complaints, as described below. Q1: Identify improvements for this model by assessing which of

Consider the process model which captures a business process for handling complaints, as described below.

Q1: Identify improvements for this model by assessing which of the 7PMG guidelines are not followed. [4 marks]

Q2: Remodel the process based on your observations. You may use some tools online to redraw such as Bizagi Modeler (https://www.bizagi.com/en/platform/modeler) or by hand as. [6 marks]

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