Question: Consider the supply chain involved when a customer orders a book from Amazon. Assume that the concerning boundary includes customer, retailer ( Amazon ) and

Consider the supply chain involved when a customer orders a book from Amazon. Assume that the
concerning boundary includes customer, retailer (Amazon) and the distributor. CODP divides the entire
processes into two phases (i.e., push processes and pull processes). Identify the push/pull boundary and
two processes each in the push and pull phases. (Hint: some possible processes are order fulfillment,
shipping, production, customer billing, customer returns, stock replenishments, and payment.

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