Question: Consider you are an analyst working for an organization that has experience a problem with customers receiving their orders within the promised 2 day delivery

Consider you are an analyst working for an organization that has experience a problem with customers receiving their orders within the promised 2 day delivery time. Referring to the example on page 62 of the Systems Analysis and Design (figure 2-15), you will create a fishbone diagram outlining the causes and effects. One of the tools below can be used for creating the diagram.

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