Question: Consider your previous or current job and identify an area in the business where you think change is needed. Reflect on the following: 1.Why is

Consider your previous or current job and identify an area in the business where you think change is needed. Reflect on the following:

1.Why is this change needed? What would be your key objectives?

2.What will the benefits of the change be to the organisation and its people?

3.How will it affect the way that people work?

4.How can the change be successfully implemented?

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1 The current customer support process is inefficient and leads to long wait times for customers seeking assistance Key objectives for this change wou... View full answer

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