Question: construct a means-end chain model for a can or small bottle of Coke. Start with the product attributes (concrete and abstract attributes: concrete can be
construct a means-end chain model for a can or small bottle of Coke. Start with the product attributes (concrete and abstract attributes: concrete can be how the can looks, the drink's color, its price etc and abstract attributes : its taste, quality) then climb up the ladder to consequences or benefits (functional benefits and psycho-social benefits) and finally move on to the terminal values (desired end states).
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