Construct validity is Convergent validity and Discriminant validity. True

False

[In reflective model indicators define the construct. True

False

: A)The service is good, B)The personnel is friendly, C)The rooms are clean Are the items of reflective measurement model." True

False

Face validity Do experts validate that the instrument measures. True

False

Stability: ability of a measure to remain the same over time, despite uncontrollable testing conditions or the state of the respondents themselves." True

False

: A)Accommodate last minute request B)Punctuality in meeting deadlines C)Speed of returning phone calls, are the items of reflective measure." True

False

Nature of relationship in formative measurement model is from indicator to construct. True

False

[Criterion related validity is Face validity and Content validity. True

False

Content validity is Does the measure adequately measure the concept. True

False

Factor analysis, a multivariate technique that confirms the dimensions of the concept that have been operationally defined, as well as indicating which of the items are most appropriate for each dimension (establishing construct validity)." True

False