Question: Consumer Reports uses a 1 0 0 - point customer sat - isfaction score to rate the nations major chain stores. Assume that from past
Consumer Reports uses a point customer sat isfaction score to rate the nations major chain stores. Assume that from past experi ence with the satisfaction rating score, a population standard deviation of is expected. In Costco, with its warehouses in states, was the only chain store to earn an outstanding rating for overall quality. A sample of Costco customer satisfaction scores follows.
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