Consumers use information from many sources when making purchasing decisions, including information from friends and family

members. One of the most dissatisfying consumer experiences is with auto repair. Aware of this, Kate has asked several of her

friends and family members where they have their cars repaired, since she has experienced a problem starting her car when the

weather is cold. Kate has heard that Skola's Auto Repair has reasonable prices, but it can be difficult to get an appointment. Steve,

one of Kate's friends, had a very poor experience with Skola's. However, once he complained to them, they fixed the situation and

now he prefers their auto repair shop over others.

Refer to Scenario $7\mathrm{.}1.$ The type of d$$tcision making that Kate is using to select an auto repair shop would be

intensive decision making.

extended decision making.

routinized response behavior.

selective decision making.

limited decision making.