Context:

In an organization, culture serves four basic functions.

First, culture provides a sense of identity to members and increases their commitment to the organization. When employees internalize the values of the company, they find their work intrinsically rewarding and identify with their fellow workers. As a result, motivation is enhanced, and employees are more committed.

Second, culture provides a way for employees to interpret the meaning of organizational events. Leaders can use organizational symbols such as corporate logos to help employees understand the changing nature of their organizational identity. Sometimes symbols should remain the same to ensure that some things stay constant despite changing conditions. Other times symbols may have to change to reflect the new culture in the organization.

Third, culture reinforces the values of the organization.

And, fourth, culture serves as a control mechanism for shaping behavior. Norms that guide behavior are part of culture. Thus, if the norm the company wants to promote is teamwork, then its culture must reinforce that norm. The companys culture must be characterized by open communication, cooperation between teams, and integration of teams. Some norms involve how to show emotion in acceptable or preferred ways. Firefighters, for example, engage in extremely dangerous work. They often have to suppress their emotions and they experience high levels of work-family conflict. When the fire stations where they work have cultures that are jovial and loving, firefighters take fewer unnecessary risks and cope better with their jobs.

Question

Why does culture provide a sense of identity to its members?

a) It provides them with symbols they can use to understand the culture.

b) When members internalize the values of the culture, they are rewarded.

c) It creates career possibilities for its members.

d) It punishes them when they do not obey the values of the culture.

Note: This is MC Question. Answer (b) looks some what correct but rewarding part is confusing