Context: Lean Six Sigma has emerged as a key to achieving world-class value-added processes. But not everyone has benefited equally from implementing these operating philosophies and their accompanying tool sets.

Discussion: Based on your own personal experienceor on the results of an Internet searchidentify a process design or Lean Six Sigma success story.

• Describe what happened. How did the key decision-makers use process design or Lean Six Sigma tools to achieve successthat is, improve value and decrease costs?
• Identify the specific events, decisions, or investments they made in order to leverage operations (or Lean Six Sigma) as a competitive weapon.

Now, based on your own personal experienceor on the results of an Internet searchidentify a process design or Lean Six Sigma horror story.

• Describe what happened. More importantly, describe what went wrong.
• Assess how key decision-makers failed to appropriately use process design or Lean Six Sigma tools.
• As a consultant to the company, how would you help them fix the implementation process to achieve success next time? What specific events, decisions, or investments would you promote to help them leverage operations (or Lean Six Sigma) to improve value and reduce costs?

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