Question: Continue using the information above. Suppose that for every minute of time a caller waits for service, the call center is required to pay out
Continue using the information above. Suppose that for every minute of time a caller waits for service, the call center is required to pay out a penalty of 60 cents. What is the estimated hourly penalty pay out by the call center for caller wait times? (Hint: To answer this question, consider how long the average customer spends waiting in line and how many customers might arrive in an hour.)
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