Continue your journal with ongoing reflections on your performance and development. Your journal should record (2.5) Examples of your performance (successes or challenges) or issues you have faced. These may be from current or previous work, your studies or personal examples. Give a little detail about each. (This is the WHAT of your reflection.) Your reflections on your performance/response. What was the impact - positive or negative - on you and those around you, such as colleagues, customers, stakeholders, your organisation? (This is the SO WHAT of your reflection and can be the most difficult part as you are asked to think in ways that may be unfamiliar - but it is from this reflective thinking and learning, that you are able to progress to the next step.) Examples of how you have recognised and accepted your own mistakes, and how you have recognised others' mistakes whilst showing them empathy. (2.3) The action you will take as a result of your reflections. (This is the NOW WHAT). Based on what you know and feel about the situation, what should happen next? Do you need to learn something new? Do you want to change a process or a procedure? Do others need more training? (Note: the action you take here could form the next example for you to reflect on.)