$($Continued$)$

negative feedback she has received from Bruce and Marion regarding her performance. Vanessa decides to talk to Heather about her upcoming review and what to expect. Heather assures Vanessa that she is doing fine and shows promise even if her numbers have not reached that of a seasoned banker. Still, Vanessa is conce has hardiy about Bruce and Marion. She feels intimidated by Marion who, she percein manage

Questions

Based on the assumptions of Theory $x$ and Theory $Y,$ how would you describe each manager's philosophy and style of leadership? In what way do the managers' attitudes about Vanessa affecy their leadership?

In this type of customer service setting, which leadership style would be most effective for the bank to meet its goals? From the bank's perspective, which $($if any$)$ manager exhibits the most appropriate leadership? Discuss.

What advice would you give to each of the managers to enhance their leadership skills within the bank?

What do you think Vanessa can do to prepare herself for her three$-$month review?

INTRODUCTION TO LEADERSHIP