CONTINUING CASE Al Nazafa Company The High-Performance Work System As a person who keeps up with the business press, Thouraya is familiar with the benefits of programs such as total quality management and high-performance work systems. Ziad has actually installed a total quality program of sorts at his company, and it has been in place for about five years. This program takes the form of employee meetings. Ziad holds employee meetings periodically, but particularly when there is a serious problem in a store-such as poor quality work or machine breakdowns. When problems like these arise. instead of trying to diagnose them himself or with Thouraya Scanned with CamScanner CHAPTER 3 STRATEGIC HUMAN RESOURCE MANAGEMENT AND THE HR SCORECARD 59 he contacts all the employees in that store and meets with them as soon as the store closes. Hourly employees get extra pay for these meetings. The meetings have been fairly useful in helping Ziad to identify and rectify several problems. For example, in one store all the fine carpets were coming out looking dingy. It turned out that the cleanerspotter had been ignoring the company's cleaning rules. As a result, these fine carpets were being badly washed. Thouraya now wonders whether these employee meetings should be expanded to give the employees an even bigger role in managing quality at their stores. Thouraya thinks that the company can't be everywhere watching everything all the time. Ziad thinks that employees who earn less than $6 per hour may not really want to act like mini-managers. Questions 1. Would you recommend that the Al Narafa company expand their quality program? If so, what specific form should it take? 2. Assuming Thouraya and Ziad want to institute a high performance work system as a test program in one of their stores. Write a one-page outline summarizing what such a program would consist of