Continuing Case: Personal Trainer, Inc. Personal Trainer, Inc. owns and operates fitness centers in a dozen Midwestern cities. The centers have done well, and the company is planning an international expansion by opening a new "su- percenter" in the Toronto area. Personal Trainer's president, Cassia Umi, hired an IT consultant, Susan Park, to help develop an information system for the new facility. During the project, Susan will work closely with Gray Lewis, who will manage the new operation. Background During requirements modeling for the new system, Susan Park met with fitness center manag- ers at several Personal Trainer locations. She conducted a series of interviews, reviewed company records, observed business operations, analyzed the Bumble Bee accounting software, and studied a sample of sales and billing transactions. Susan's objective was to develop a list of system require- ments for the proposed system