Question: Control is essential as it assists managers obtain superior efficiency and responsiveness to customers. A customer - focused approach has not only enhanced user satisfaction

Control is essential as it assists managers obtain superior efficiency and responsiveness to customers. A customer-focused approach has not only enhanced user satisfaction but has also
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contributed to Google's reputation as a customer-centric organization. The emphasis on innovation and risk-taking has led to the development of groundbreaking products... In light of the above, discuss how Google utilises a customer focused approach to enhance organisational performance

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