Cool Company, Inc. (CCI), a start-up company, recently moved from Denmark to Atlanta. CCI specializes in automating
Question:
Cool Company, Inc. (CCI), a start-up company, recently moved from Denmark to Atlanta. CCI specializes in automating meal preparation resulting in optimal health. Instead of planning dinner, buying food, prepping food and cooking food - with CCI all you have to do is eat food - in the form of a capsule. Sales have been sluggish so far but CCI recently received a large round of funding and, as a result, has opened a new office in a former elementary school. Prior to opening the new office, employees worked from their individual homes. However, the company invested a significant amount of money in office space because the Danish CEO, Niles (no last name needed), believes there is tremendous synergy to be gained in having all 35 employees working together. Additionally, Niles went to great lengths to personally design the office space. He created a space that is modern, sleek, and provokes an image of "vitality, health and youthfulness". According to Niles, "The outstanding design reflects a future where there will be no ill health because all nourishment will be ingested through a simple capsule and a glass of Merlot." Niles believes that the office space aesthetics are key to promoting CCI's product and will contribute significantly to the company's success.
Paul, a software engineer assigned to the very high-profile capsule redesign team, has been with CCI for a year and has repeatedly received positive feedback about his work from his manager, Olivia. Paul has never met Olivia face-to-face; in fact, he has never met anyone at CCI as his work can be done from anywhere and CCI has provided him (as it has with all employees) with the tools and equipment to do his job remotely. However, Paul is looking forward to the comradery of working in an office with other like-minded engineers. Paul is 37 years old, and has muscular dystrophy which has kept him wheelchair bound for the past two years; additionally, Paul's hands do not function normally and he is unable to use a typical computer keyboard. Therefore, Paul uses an adaptive keyboard to enter information into the computer. Paul paid for the keyboard himself because he uses it both personally and professionally.
CCI's new office space is "open style with team pods," There are no offices or cubes and project team members are grouped together to encourage communication and brainstorming. Paul and his team members are assigned workspaces near the front entrance which is clearly in view by everyone who visits the office. The entire office is equipped with stand-up desks. Nowhere is there a working surface at chair height. Even the conference rooms are equipped with treadmills with laptop shelves. On the first day in the new office, Paul was issued a new laptop (as were all employees) and when he tried to Bluetooth his adaptive keyboard, he realized that the keyboard will not work with the new laptop. The company is requiring employees use the new laptops because they provide ultra-high security that older laptops do not.
Paul tries to immediately schedule a meeting with Olivia to discuss his needs for a wheelchair height work surface and an updated adaptive keyboard. However, Olivia was unable to meet so Paul voice texted her instead. Paul was concerned because he spent his entire first workday unable to finish any work and he is approaching quite a few tight deadlines. Paul then spends the next three work days in the office essentially doing nothing. He approaches Olivia repeatedly but she indicates that she is too busy to meet right now. In an effort to get some work done and meet the pressing deadlines, Paul goes back to working from home and on his old laptop. Paul emails Olivia to let her know that he is working at home but he desperately needs to meet with her to discuss the work surface and adaptive keyboard. In fact, Paul sends Olivia a link to a specialized wheelchair desk and the keyboard. The cost for both items is $18,212.
Olivia responds to Paul's email warning him that working from home is now against company policy and that Niles wants everyone in the office at all times. She then schedules a meeting with Paul for the next business day.
The meeting is attended by Paul, Olivia, and Niles. Niles seems very concerned about Paul's health asking him repeatedly how he is feeling and whether he should even be working "given his condition." Paul reminds Niles that he is fine and has successfully performed his duties for the past year. Niles proudly tells Paul that he has solved Paul's problem and created a win/win for CCI and Paul. Niles escorts Paul to his new work space which is a cube in the back of the office near the storage area. It is equipped with a standard desk which is too low for Paul's wheelchair to slide under. Paul expresses concern that he won't be able to use an adaptive keyboard unless he can easily reach it which he can't do because the desk is too low. Paul also asks about getting a new adaptive keyboard and Niles tells him that the cost was way too high because CCI spent nearly all of its new funding on the office space. So, Niles has decided that Paul will immediately be assigned to projects that don't require ultra-high security meaning that Paul can use his old laptop and adaptive keyboard. And because Paul won't be on the capsule redesign team, he won't need to be located near his former team members in the front of the office.
Niles excitedly tells Paul that his first new project will be to design software to automate the ordering of coffee and snacks for the employee breakroom. Niles states this is important work because happy employees make for a successful company. Paul is so upset that he immediately tells Niles that he will split the cost of the desk and keyboard with the CCI so that he can continue his previous work and be with his teammates. Niles tells Paul that unfortunately, the decision has been made and he has already hired a new software engineer to take Paul's place on the capsule redesign team. Plus, Niles tells Paul that he isn't really qualified to work on the Capsule Redesign Project because this project now requires using a standing work station. Paul also commits that, in a few weeks, he will have cinder blocks placed under the legs of the desk so that Paul can get his wheelchair under it.
Despite his dissatisfaction, Paul shows up for work the next day and starts work on the Snack Project. Within a few hours Paul suffers severe neck and back pain from working with his keyboard in his lap since he couldn't get his wheelchair under the desk. Paul leaves work and, on his way home, stops by the office of the nationwide plaintiff's firm, Slorgan and Porgan.
Slorgan and Porgan gladly agrees to represent Paul and sends CCI a letter demanding the following:
- Paul be assigned back to the capsule redesign team picking up his previous work duties
- CCI provide, at no cost to Paul, a wheelchair workspace and an adaptive keyboard
- Paul be assigned a workspace in the capsule redesign team pod
- Paul be compensated $250,000 for the mental anguish and embarrassment that he suffered in retaliation for exercising his rights under the ADA
- Question A:
- Analyze Paul's case against CCI including the prima facie elements and defenses available to CCI. Be sure to include your conclusion as to the likelihood of CCI prevailing.
- Question B:
- As the HR director for CCI, what actions do you recommend CCI take related to this case? What actions