could you cite this for me please? The most important issue to customers interviewed in the run$-$up to $2-$man delivery is clear communication, which allows them to feel informed of when to expect their purchase. $74\mathrm{.}9\%$ of respondents cited having an estimated delivery slot as the most important issue. This is followed by being told of any preparation requirements $(34\mathrm{.}8\%)$ and estimated preparation time $(32\mathrm{.}8\%).$

This shows the importance of flexibility over speed. The ability to be able to choose an exact delivery slot is most important to customers $(56\mathrm{.}9\%),$ compared to just over a third $(38\mathrm{.}5\%)$ mentioning fast delivery as being an important option.