Question: coupa: How can an Implementation Partner ensure that any technical issues customers experience are properly prioritized and documented through Coupa Support? 1 . Request Coupa

coupa: How can an Implementation Partner ensure that any technical issues customers experience are properly prioritized and documented through Coupa Support?

1 .

Request Coupa to assign you as a designated support contact.

2 .

Request the customer to create an alias email address to enable you to submit support requests on their behalf.

3 .

Request the customer to copy you on any support inquiries with Coupa.

4 .

Request Coupa to provide access to file support tickets under the customer account.

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