COURSE CODE: ADMN 1200 BUISINESS INTELLIGENCE AND EMERGING TECHNOLOGIES: PROJECT MANAGEMENT

Midterm Exam Instructions: Please complete this on a PDF and submit into the Exam opened. You have until March 6, 2022, at 11:59 PM EST. No exceptions. Attach only one PDF. Question 1 (40 Marks): Pick 8. I want you to go into your lectures and pick any words we have studied (there must be at least one from each lecture including the recorded lectures from last week). Provide a definition in your own words. Then provide an example of where it would be used in industry. No collaboration on this question at all. For each definition, have no more than three sentences Question 2 (50 Marks): See the image below. Consider you have an SLA to resolve a customer's issue within 72 hours. Comment on where you associate the problem to be for each one of the following conditions - You cannot move to the next step without completing the previous step. What steps could you do in parallel. How can business intelligence help you? The material you have is on demand meaning you do not have excess inventory onsite). How can business Intelligence help you? This process would fall during COVID. What problems you do see in this process related the bottleneck of COVID. What suggestions do you have to changing the process so the business would keep running during COVID? ouin Field Service Phone Fas Mar wa Chat Servi SA Vad Ce Very Customer and rest detto create Yerwege Foundation med -Yerlesen Ne Inform customer and co Create for fil Ana Marting to Field Technian Capture S, M Location for routine Visitor location and check the watable for Deerai , - Perform Real Mate , | Travel IND Metele Parts Clone Create Parts Sect Base 3 ke Gone Question 3 (50 Marks Internal External 100 135 P1 55 20 P2 a Customer 10 45 10 1) The input into P1 was 100 units, however after the Cl step we only had 20 items being sent out to retail for sale. How would you determine where the flaws are in the process? What design methodology and steps would you use to isolate the problem(s)? HINT: Look at the whole process, not just a 2) Let us say that at the CI step, we had 55 objects as inputs, and 20 as the output. However, the customer, rejects 10 of those 20 products and sends them back for Warranty. How would you determine the quality testing flaws at the stage? What would you do to improve the CAP How do you understand why the customer is rejecting 10 out of 20 products